Email Routing for Law Firms — Auto-File Emails to Matters
Send and receive email directly from your matters. Every reply auto-routes to the correct case. Bill time on send. No more lost emails or manual filing.
Every Email Filed Automatically
Send emails from within any matter — replies auto-route back to the same case. Every email is logged, searchable, and time-billable. No more hunting through Outlook.
Typical workflow
- Connect Gmail or Microsoft 365 once per user.
- Send client updates from the matter — the thread stays attached to that matter automatically.
- Log billable time on send; invoices pull the same entries.
- Search firm-wide email from the War Room alongside documents and notes.
See also: Client emails · File routing · Billing · Intake CRM
FAQ
Does this replace Outlook?
No — it syncs with your existing mailbox while keeping a matter-centric copy inside AI.Law.
Can I prevent mis-routing?
Rules and matter-specific addresses keep threads scoped; staff can reassign with an audit trail.